Autentic Claude connector

Before you connect

• You need an active Autentic account.
• Your account must have access to at least one organization and study.
• Claude only receives data returned by the tools you call in the conversation.
• The connector does not create, edit, delete, launch, or export studies.
• Superadmins can change eligible participant-session statuses and review decisions. These changes affect the shared study and are visible to other authorized users.

Connect in Claude

1. Open Claude and go to connector settings.
2. Add a custom connector.
3. Use Autentic as the connector name.
4. Enter https://mcp.autentic.ai/mcp as the MCP server URL.
5. Start the OAuth flow and sign in with the same Autentic account you use in the app.
6. After Claude confirms the connection, ask Claude to list your Autentic studies.

Charts in reports

Ask your assistant to read the chart guidance and study results, generate charts, and embed them in a Word document, PDF, or presentation. Document charts default to Paper & Blue; standalone charts use Editorial Blue; request your own brand style when needed. Captions can link to the original question, which requires sign-in and study access.

File creation depends on your assistant's available tools. Enable code execution and file creation where supported. If unavailable, the assistant can provide a data table and chart specification; compatible hosts can still display Autentic chart cards.

Available tools

• list_studies: list studies available to your account.
• get_study: read one study's structure, sections, and questions.
• read_study_results: page through study results, including confidence, NPS and matrix distributions; filter by dimensions or variants when needed.
• read_cluster_details: inspect a cluster's grouping rationale, nested reasons and score breakdown.
• read_question_theme_breakdown: view reason themes across the entities mentioned in an open-ended question.
• get_study_vocabulary: discover the ids and dimensions used for structured queries.
• get_study_review: read the generated research review for one study.
• get_study_confidence: read question-level confidence and saturation measures.
• get_study_quality: read session-quality verdicts and coded quality flags.
• read_study_breakdown: count or break down participants without rendering a chart.
• read_evidence: page through quotes and respondent context without rendering a card.
• read_video_evidence: page through playable participant clips without rendering a card.
• search_quotes: free-text search across participant answers.
• list_sessions: list participant sessions for one study.
• read_session: page through one participant session without rendering a card.
• set_session_status: for superadmins, mark an eligible session completed or discarded.
• set_session_review: for superadmins, set or clear a session's review decision.
• read_chart_guidance: get Autentic styling, chart selection, data accuracy, and document-embedding guidance for charts generated by your assistant.
• read_chart_template: get a portable JSON specification, example, theme, and client-side SVG renderer for bars, grouped comparisons, or pricing curves.
• show_chart: render one final structured-query breakdown as a chart.
• show_evidence: render selected participant quotes as an evidence card.
• show_video_evidence: render selected participant clips as a video card.
• show_session: render one participant session as an interactive card.
• show_study_results: render the first page of study results as a card.

Superadmin actions

The two session-management tools are listed only for Autentic superadmin accounts; other accounts, including organization admins, do not see them. Both tools are marked as destructive actions so Claude can request approval before a change.

• set_session_status can discard a completed session or complete a discarded or abandoned session. Discarding removes the response from the deliverable; completing a session triggers summary and analysis processing.
• set_session_review can record a review decision on a completed session or clear a stored decision. It updates the reviewer and review timestamp.
• Check the target session and intended change before approving either action.

Example prompts

• "List the Autentic studies I can access."
• "Show the results for the pricing study and summarize the biggest objections."
• "Find evidence behind the top churn themes and include respondent labels."
• "List completed sessions for this study, then open the most recent one."
• "Show me video clips of participants reacting to the new packaging."

Data handling

Autentic tools return only data available to the signed-in Autentic user. Permission checks use the same account and organization access model as the Autentic dashboard.

Tool calls are audited with the user, tool name, target study or session when present, outcome, approximate response size, IP address, user agent, and timestamp. Network identifiers are retained for a limited period and then redacted while preserving the access record.

The connector uses bearer tokens in the Authorization header. Tokens are not accepted in URL query strings. Each request is authenticated through Clerk and checked against the user's current Autentic permissions.

See the Autentic Privacy Policy and Terms & Conditions.

Disconnect or revoke access

• Remove the connector from Claude connector settings to stop Claude from using it.
• To revoke the underlying authorization, contact Autentic support. Removing a connector from Claude is separate from changing your Autentic account permissions.
• Contact your Autentic administrator if your Autentic account or organization access should change.
• For privacy requests, contact privacy@autentic.ai.

Troubleshooting

Claude cannot connect or asks you to sign in again

Check that the server URL is https://mcp.autentic.ai/mcp. Sign in with your Autentic account and retry the connection. If authorization has expired or been revoked, reconnect through Claude's connector settings. Contact support if the problem persists.

A study or session is missing

Open Autentic with the same account and confirm that you can access the study there. Ask your administrator to check your organization and study access. A restricted or unknown study or session may be reported as not found.

A session change is refused

Confirm that you are a superadmin and that the session is in a state supported by the action. Ordinary users can read and export authorized results but cannot use these session-management tools.

A card is blank or a video will not play

Retry the display tool in a new conversation and check that your Claude client is up to date. For video, request the evidence again to obtain fresh playback access. A recording may still be processing or may have failed ingestion; ask Claude to report the tool's availability diagnostics. Contact support if a ready recording remains unplayable.

Support

For connection problems or tool errors, email hello@autentic.ai with the subject "Claude connector support". Include your Claude client, the tool name, the time of the error with your time zone, and the error message. Redact participant information and confidential study content from any screenshots.

To report a suspected security issue, email hello@autentic.ai with the subject "Claude connector security". Describe the issue without including passwords, access tokens, or participant data. For privacy requests, email privacy@autentic.ai.